Delivery and returns

Delivery

We ship UK orders with FedEx. Standard UK delivery is included in the prices shown on this site. Contact us before ordering if you need a delivery date confirmed or have a question about access at your address. We will contact you if we cannot deliver within 30 days of your order unless a different time has been agreed.

If you change your mind

For an online consumer order, you can tell us you wish to cancel within 14 days of receiving your sweeper. Email repairs@aardvarkappliances.com with your order reference and your decision to cancel. You then have a further 14 days to send it back.

For a change-of-mind return, you are responsible for arranging and paying for suitable return carriage. Please send it to Aardvark Appliances Ltd, 13 Thornhill Park Road, Southampton, SO18 5TP. Keep proof of posting and pack the sweeper securely. Contact us before ordering if you need help estimating the cost of returning a large item by courier.

We will refund the purchase price, including the standard UK delivery included in that price, within 14 days of receiving the returned item or evidence that you sent it back, whichever is earlier. We may reduce the refund for any loss in value caused by handling beyond what is needed to inspect the item as you would in a shop. We use the original payment method unless you agree otherwise.

Faulty, damaged or incorrect goods

If an item arrives damaged, is faulty or is not as described, please contact us at repairs@aardvarkappliances.com or 023 8036 6848 so we can arrange an appropriate remedy and return. The change-of-mind return carriage rule does not restrict your statutory rights for faulty or misdescribed goods.

Aardvark Appliances Ltd · Company number 05685378 · VAT number 881167116